Refund policy

Our Responsibility

At INMARK, we stand behind the quality and craftsmanship of every pendant we make. If your order arrives damaged, faulty, or different from what you ordered — including the wrong design, metal, size, or engraving that does not match the customisation details you submitted — we will make it right.

Damaged, Faulty, or Incorrect Orders

Please contact us within 14 days of delivery with your order number, a description of the issue, and clear photos of the pendant.

Where the issue is caused by damage, defect, or a fulfilment error on our part, we will repair or replace the pendant at no cost to you, or provide a refund if a suitable replacement is not possible.

Made-to-Order Personalised Products

Every INMARK pendant is made to order and permanently deep-engraved with your pet’s name and the details you provide at checkout. Each piece is created specifically for you and cannot be resold to another customer.

Change of Mind and Customer Entry Errors

Because each pendant is custom-made, we are unable to offer returns, exchanges, or refunds for change of mind, incorrect size or metal selection, or personalisation details entered incorrectly at checkout, including spelling, names, dates, phone numbers, or other custom text.

Please Order Carefully

Before completing your order, please check all customisation details, selected design, metal, size, and contact information. Your pendant will be engraved according to the information submitted with your order.

Final Sale Terms

All sales are final except where the pendant is damaged, faulty, or incorrect due to an error on INMARK’s part, as described above. This policy does not limit any rights you may have under applicable consumer law.