FAQ

Ordering & Personalisation

How does personalisation work?
At checkout, you'll enter your pet's name and any additional details (such as a phone number, address, or short message) depending on the design. Please double-check spelling and details carefully before completing your order — each pendant is engraved specifically to your instructions, so we're unable to make changes once production has started.

Can I change or cancel my order after I've placed it?
Because pendants go into production quickly, please contact us as soon as possible at hello@inmark.life if you need to make a change. We'll do our best to help, but we can't guarantee changes once engraving has begun.

What if I spelled something wrong at checkout?
Please review our Refund Policy for full details. Since each pendant is made to order, we're unable to offer refunds for personalisation errors entered at checkout — this is why we recommend double-checking every detail before placing your order.

Sizing & Metals

What size should I choose?
See our Sizing Guide for a full breakdown by pet size and breed. Medium (28–30mm) is our most popular size.

What's the difference between the metals?
All four metals — Marine Aluminium, Elite Bronze, Premium Steel, and Aerospace Titanium — are solid, deep-engraved, and built to last, but differ in weight, tone, and durability. Details are on our Sizing Guide page.

Production & Shipping

How long does production take?
Please allow up to 5 working days for your pendant to be engraved and prepared for shipping, before transit time.

Where do you ship?
We currently ship to New Zealand, Australia, and the United States.

How will I know when my order has shipped?
You'll receive a shipping confirmation email with tracking information (where available) as soon as your order leaves our workshop. Full details are on our Shipping Policy page.

Returns & Damage

Can I return my pendant if I change my mind?
Because every pendant is made to order and engraved specifically for your pet, we're unable to accept returns or refunds for change of mind. Full details are in our Refund Policy.

What if my pendant arrives damaged or wrong?
We'll fix it. If your order arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery and we'll repair, replace, or refund it at no cost to you.

Care

How do I care for my pendant?
Wipe with a soft, dry cloth to keep the engraving crisp. Avoid harsh chemicals or abrasive cleaners, which can dull the finish over time. Elite Bronze will naturally develop a soft patina with age — this is normal and part of its character.